Each Insignis piece is made in small quantities, with careful attention to material and construction. This policy outlines how we support our products after purchase.
All products are covered by a 12-month workmanship warranty from the date of delivery. This covers faults arising from stitching failure, hardware failure under normal use, and construction defects. If a fault occurs within this period, we will assess the item and offer repair, replacement, or refund as appropriate.
This warranty does not cover natural wear and ageing of leather, scratches, marks, or patina developed through use, damage caused by misuse or neglect, or exposure to excessive moisture, heat, or chemicals. Leather is a natural material and will change over time. These changes are expected and form part of the product’s character.
Beyond the warranty period, we aim to support our products where possible. We may offer repair services, part replacements, or restoration work. This may be free of charge at our discretion, or offered at a reasonable cost. Each case is assessed individually.
If you experience an issue with your item, please contact us at studio@insignisleathers.co.uk. Include your order number (if available), a description of the issue, and photographs where relevant. We will respond and advise on the next steps.
All items returned for repair or warranty assessment will be inspected. We reserve the right to determine whether the issue falls under warranty and the most appropriate resolution.
This warranty is provided in addition to your statutory rights under the Consumer Rights Act 2015. Nothing in this policy affects those rights.
Insignis products are made to be used, to age, and to last. Where something fails unexpectedly, we will put it right. Where something wears naturally, we support it where we can.
