We aim to ensure every piece arrives as expected and is made to a high standard. If something is not right, we will work with you to resolve it.
For standard (non-custom) items, you have the right to cancel your order within 14 days of receiving your item, in line with UK consumer law. To be eligible for a return, the item must be unused, in its original condition, and returned within 14 days of notifying us.
To request a return, please contact us at studio@insignisleathers.co.uk. Include your order number and reason for return. We will provide return instructions.
Return shipping costs are the responsibility of the customer. We recommend using a tracked service. We are not responsible for items lost or damaged during return transit.
Once the returned item is received and inspected, a refund will be issued to the original payment method. This will include the original purchase price. Shipping costs are non-refundable unless the item is faulty.
All Insignis products are made to order. Under the Consumer Contracts Regulations 2013, made-to-order and personalised goods are exempt from the standard 14-day cancellation right once production has begun. Orders cannot be cancelled once production has started, and items are non-returnable unless faulty. If you need to cancel or amend your order, please contact us as soon as possible after purchase. Where production has not yet begun, we will do our best to accommodate your request.
If your item arrives damaged, has a fault, or is not as described, please contact us within 7 days of delivery. We will assess the issue and offer repair, replacement, or refund as appropriate. Your rights under the Consumer Rights Act 2015 remain unaffected.
Returned items must be unused, in original condition, and free from signs of wear. We reserve the right to refuse a refund if the item does not meet these conditions. Returns must be sent to the address provided upon approval. Customers are responsible for ensuring items are returned within the required timeframe.
Leather is a natural material. Variations in grain, tone, and markings are part of the material and are not considered faults.
We do not currently offer direct exchanges. If you would like a different item, please return the original item (if eligible) and place a new order.
If something is not right, we want to make it right. Please write to us at studio@insignisleathers.co.uk
